The AI Usage Gap Report

The AI Usage Gap Report is ClickUp's largest survey to date, capturing how 36,410 knowledge workers actually adopt and use AI tools. The headline finding: near universal personal adoption coexists with extremely low workplace tool integration.

Updated April 22, 2026

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88%

of knowledge workers use AI

ClickUp Research

Explore insights from this survey

88%

88% of Knowledge Workers Use AI

Nearly 9 in 10 knowledge workers report using AI tools in some capacity. But the…

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62%

62% Choose ChatGPT as Their Primary AI Tool

ChatGPT dominates AI tool preference with 62% market share among knowledge workers. Google Gemini is…

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37%

What Are Workers Using AI For?

Content creation leads at 37%, followed by research and analysis at 28%, coding at 18%,…

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27%

Why 27% of Teams Cite Training as the Top AI Barrier

Lack of training is the single largest barrier to AI adoption at 27%, followed by…

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25%

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32%

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47%

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Stats Cards

25%

Use AI in some form

ClickUp Research, 2025

88%

Use AI in some form

ClickUp Research, 2025

75%

Use AI in some form

ClickUp Research, 2025

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Common Questions About The AI Usage Gap Report

What is the AI usage gap?

The AI usage gap refers to the disconnect between personal AI adoption (88% of knowledge workers) and official workplace integration (12% of companies). Workers are adopting AI tools on their own while their organizations lag behind in providing sanctioned tools, training, and governance.

How many people were surveyed?

The AI Usage Gap survey collected responses from 36,410 knowledge workers across technology, finance, healthcare, education, marketing, and professional services. The margin of error is plus or minus 0.5% at the 95% confidence level.

What is the most popular AI tool?

ChatGPT is the primary AI tool for 62% of respondents, followed by Google Gemini at 15%, Microsoft Copilot at 9%, and Claude at 6%. The remaining 8% is split across Perplexity, specialized tools, and open source models.

Why are companies slow to adopt AI?

The top barriers are lack of training (27%), data security concerns (23%), unclear ROI (19%), and resistance from leadership (16%). Most companies are not actively blocking AI but rather failing to provide the structure, training, and tools that would make adoption safe and effective.

The AI Usage Gap Report

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Various Charts We Can Use

Common Questions About The AI Usage Gap Report

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